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• Process Payment for Cloud Manager

Process Payment for Cloud Manager

Cloud Manager bills customers at the organization level. Each organization has its own account, plan, and billing method. All projects in an organization share the same billing settings.

Pricing and Billing

Visit the MongoDB Cloud Manager web site to learn current pricing.

Cloud Manager charges your credit card once each month.

Level	Monthly Charge Basis
Cloud Manager Standard	Server Hours and Backup Pricing
Cloud Manager Premium	Backup Pricing

Note

Cloud Manager charges self-serve customers mid-month if they exceeded their Monthly pending invoice threshold. After successful payment, this threshold increases.

Server Pricing

These charges apply to Cloud Manager Standard.

The monthly charges include a charge per billable host. Cloud Manager charges for a host if it runs a mongod process and bears data. Cloud Manager doesn’t charges for config servers, arbiters and mongos routers.

Cloud Manager annualizes the monthly rate per host then divides by 365 * 24 to calculate an Hourly Server Rate per host. Cloud Manager samples your account once every hour to determine the count of running hosts.

Backup Pricing

The following settings affect backup pricing:

• Snapshot size
• Snapshot frequency and retention

Note

Using queryable backups doesn’t affect your backup pricing.

Size

Monthly backup costs are based on the uncompressed size of your most recent set of snapshots.

The cost per GB per month for backup pricing is as specified on MongoDB Cloud Manager web site. The monthly rate is annualized and then divided by 365 to arrive at a Daily Backup Rate per GB. The first 1 GB per replica set is free.

The size of the snapshot is roughly equivalent to the size of all documents and all indexes for all the databases backed up. To retrieve the size of the documents and indexes for a given database in gigabytes, you can issue the db.stats() method and sum the dataSize and indexSize fields.

copy

db.stats(1024*1024*1024).dataSize + db.stats(1024*1024*1024).indexSize

Snapshot Frequency and Retention

Cloud Manager bases this rate on taking 28 snapshots at steady state:

• Six-hour snapshots are kept for two days
• Daily snapshots for one week
• Weekly snapshots for one month
• Monthly for one year

This creates a total 28 snapshots (8 + 7 + 2 + 11). Cloud Manager adjusts the backup rate each day based on the following formula:

copy

backupRatePerMonth = $1.25 + ((snapshotAtSteadyState ÷ 28) × $1.25)

See also

Snapshot Frequency and Retention Policy.

Lowering the Monthly Rate

Frequency and Retention Settings

Lowering snapshot frequency or retaining fewer snapshots lowers the cost per gigabyte. Retaining an increased number of snapshots or increasing the snapshot retention increases the cost per gigabyte.

To change a backed-up deployment’s schedule, see Edit Snapshot Schedule and Retention Policy

Administrators can change snapshot frequency and retention through the snapshotSchedule resource in the API. Lowering snapshot frequency increases how long it takes to build a point-in-time restore.

Excluding Databases or Collections

To reduce the size of your snapshots, you can exclude non-mission critical databases and collections from your backup.

See also

To learn how to exclude databases or collections, see Edit the Namespaces Filter.

View Your Plan Type

Cloud Manager displays your plan at the top left the Cloud Manager page.

See also

• Details on each plan, see MongoDB Cloud Manager web site.
• Monitoring metrics for each plan, see Monitoring Metrics Per Cloud Manager Plan.

Your Billing Profile

View and Edit Your Billing Profile

To view and edit your billing profile:

1

Navigate to the Billing page.

1. Click your desired organization from the office icon Organizations menu menu if you don’t see it displayed.

2. Click Billing.

   The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Click Edit in the Payment Method card.

3

Update your Invoice Address details as needed.

Field	Necessity	Action
Billing Email Address	Required	Type the email address to which Cloud Manager should send billing alerts.
Country	Required	Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
Address Line 1	Required	Type the mailing address for your billing address.
Address Line 2	Optional	Type an additional line for the mailing address for your billing address.
City	Required	Type the name of the city for your billing address.
State/Province/Region	Required	Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country: If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states. If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces. If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code	Required	Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
VAT Number	Conditional	Cloud Manager displays the VAT ID field if you select a country other than the United States. To learn more about VAT, see VAT ID. If your country is a member of the EU, MongoDB Atlas charges VAT if: You don’t enter a VAT ID Number. You have an invalid VAT ID Number. Your company’s billing or invoice address is in Ireland.

4

Accept or decline your changes.

• To accept your changes, click Submit.
• To decline your changes, click Cancel.

Payment Method

To pay for your Cloud Manager usage, you can pay with an accepted payment method.

Set Payment Method

Note

You must be an Organization Owner or Organization Billing Admin to set a payment method.

MongoDB accepts the following payment methods through the Cloud Manager console:

• Credit card
• PayPal

To set your payment method:

1

Navigate to the Billing page.

1. Click your desired organization from the office icon Organizations menu menu if you don’t see it displayed.

2. Click Billing.

   The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Click Edit in the Payment Method card.

3

Update your Billing Address details as needed.

Field	Necessity	Action
Country	Required	Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID	Conditional	Cloud Manager displays the VAT ID field if you select a country other than the United States. To learn more about VAT, see VAT ID. If your country is a member of the EU, MongoDB Atlas charges VAT if: You don’t enter a VAT ID Number. You have an invalid VAT ID Number. Your company’s billing or invoice address is in Ireland.
Address Line 1	Required	Type the mailing address for your billing address.
Address Line 2	Optional	Type an additional line for the mailing address for your billing address.
City	Required	Type the name of the city for your billing address.
State/Province/Region	Required	Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country: If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states. If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces. If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code	Required	Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.

4

Click Next.

5

Update your Payment Method details as needed.

1. Click the radio button for Credit Card or Paypal.

   • If you selected Credit Card, type values for the following fields:

     Field	Necessity	Action
     Name on Card	Required	Type the name that appears on your credit card.
     Card Number	Required	Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
     Expiration Date	Required	Type the expiration date for your credit card in the two-digit month and two-digit year format.
     CVC	Required	Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.

   • If you selected PayPal:

     1. Click Pay with PayPal.
     2. Complete the actions on the PayPal website.

Note

All projects within your organization share the same billing settings, including payment method.

6

Accept or decline your changes.

• To accept your changes, click Submit.
• To decline your changes, click Cancel.

Contact MongoDB for other payment methods

Through MongoDB Sales, you can pay using a:

• Currency other than USD.
• Method other than a credit card or PayPal.

Apply Credits or Activate a Prepaid Plan

To apply credits or activate a prepaid plan purchased from MongoDB Sales:

Note

You must be an Organization Owner or Organization Billing Admin to activate a subscription.

1

Navigate to the Billing Overview.

2

Click either the Apply Code or Activate Plan button.

You can enter an activation code through either one.

3

Enter your Activation Code.

4

Click Submit.

Retry a Failed Payment

If you receive notification of a failed payment, verify that Cloud Manager has your current credit card information and retry the payment:

1

Navigate to the Billing page.

1. Click your desired organization from the office icon Organizations menu menu if you don’t see it displayed.

2. Click Billing.

   The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Verify your Payment Method.

View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

3

Click the Invoices tab.

Cloud Manager displays a list of your invoices.

4

Retry the payment.

1. Locate the row with the failed payment.
2. Click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).

• View or Download Your Invoices
• Process International Payments

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