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Reopen a Locked Account

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Overview

Cloud Manager will lock a organization’s account if the associated credit card expires.

Reopen an Account

If you have received a message that your account is locked for failure to pay, please update your credit card information.

1

Navigate to the Billing page.

  1. Click your desired organization from the office icon Organizations menu menu if you don’t see it displayed.

  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Click Edit in the Payment Method card.

3

Update your Billing Address details as needed.

Field Necessity Action
Country Required Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID Conditional

Cloud Manager displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, MongoDB Atlas charges VAT if:

  • You don’t enter a VAT ID Number.
  • You have an invalid VAT ID Number.
  • Your company’s billing or invoice address is in Ireland.
Address Line 1 Required Type the mailing address for your billing address.
Address Line 2 Optional Type an additional line for the mailing address for your billing address.
City Required Type the name of the city for your billing address.
State/Province/Region Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.
  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.
  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code Required Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
4

Click Next.

5

Update your Payment Method details as needed.

  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      Field Necessity Action
      Name on Card Required Type the name that appears on your credit card.
      Card Number Required Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration Date Required Type the expiration date for your credit card in the two-digit month and two-digit year format.
      CVC Required Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.

    • If you selected PayPal:

      1. Click Pay with PayPal.
      2. Complete the actions on the PayPal website.

Note

All projects within your organization share the same billing settings, including payment method.

6

Accept or decline your changes.

  • To accept your changes, click Submit.
  • To decline your changes, click Cancel.

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